# Online installation fails **URL:** \ **Category:** Installation and Live media\ **Created:** [September 28, 2023, 6:34pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125 "2023-09-28T18:34:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Kryptophäe](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@Kryptophäe](https://rebornos.discourse.group/u/Kryptoph%C3%A4e)\ **Post date:** [September 28, 2023, 6:34pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/1 "2023-09-28T18:34:15Z")
Hi all, I Want to install rebornos with the online installer. before I start I use the utilities and refresh the pacman mirrors. The installation fails withfollowing screenshot. ![20230928_202838](https://global.discourse-cdn.com/free1/uploads/rebornos/original/1X/7a8b9cef379627bc42806efa49cdc9b844430aa7.jpeg) Can anyone help? ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [September 28, 2023, 6:38pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/2 "2023-09-28T18:38:49Z")
Hi @Kryptophäe . The installer prompts you to upload the logs to a paste site. Could you share the URL to the full logs? The installer retries when mirrors fail, so it is possible that what is in the picture may not be the main cause of failure. ---
**Author:** ![Kryptophäe](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@Kryptophäe](https://rebornos.discourse.group/u/Kryptoph%C3%A4e)\ **Post date:** [September 28, 2023, 7:06pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/3 "2023-09-28T19:06:32Z")
At my 5. Try I become an another error. He Want to hang out my hdd and error 😣 ![20230928_210344](https://global.discourse-cdn.com/free1/uploads/rebornos/original/1X/9997b39fff0b9f5006d9ee9544c4748052366af1.jpeg) I hope. It helps ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [September 28, 2023, 7:08pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/4 "2023-09-28T19:08:36Z")
@Kryptophäe Sure. I am checking the logs. Please avoid retrying the installation, because the installer already automatically retries 4-5 times before failing. So you would be wasting time. You did the right thing by posting here. I will try to diagnose this problem. Thank you for your patience 🙂 ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [September 28, 2023, 7:11pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/5 "2023-09-28T19:11:32Z")
@Kryptophäe Could you tell me what date is on the ISO name or at the starting screen of the installer? If you cannot find those, run the below command on the terminal and share the output: ```sh pacman -Q | grep cala ``` There is some indication that the installer or ISO might be outdated and has an old package `kalendar` that no longer exists. ---
**Author:** ![Kryptophäe](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@Kryptophäe](https://rebornos.discourse.group/u/Kryptoph%C3%A4e)\ **Post date:** [September 28, 2023, 7:24pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/6 "2023-09-28T19:24:34Z")
I downloaded a few days ago 🙈 ![20230928_212408](https://global.discourse-cdn.com/free1/uploads/rebornos/original/1X/bac84f9a8b68c3e866adee1e64868b512f9b521f.jpeg) ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [September 28, 2023, 7:29pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/7 "2023-09-28T19:29:01Z")
@Kryptophäe This is the old installer. Because of Arch Linux’s package changes, I am afraid it won’t work correctly anymore. Did you download it from our website? If you manage to upgrade all packages within the ISO (for this you need to be connected to the internet) by running ```sh sudo pacman -Syyu calamares-configuration calamares-core ``` you may be able to do a successful installation, but this upgrade is only temporary for the ISO and the ISO will still have old packages if you boot into it again. ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [September 28, 2023, 7:37pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/8 "2023-09-28T19:37:25Z")
@Kryptophäe Can you also check that the Update toggle is on under Advanced options tab within the ISO Welcome app (the app that gives you the choice between Online and Offline)? ---
**Author:** ![Kryptophäe](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@Kryptophäe](https://rebornos.discourse.group/u/Kryptoph%C3%A4e)\ **Post date:** [September 28, 2023, 7:40pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/9 "2023-09-28T19:40:08Z")
I downloadet it on 15. September ![20230928_213800](https://global.discourse-cdn.com/free1/uploads/rebornos/original/1X/15a790d90ff160ab6bfa613d26e54336b3d4b50c.jpeg) I download the latest one and hope it works 🙏 ---
**Author:** ![Kryptophäe](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@Kryptophäe](https://rebornos.discourse.group/u/Kryptoph%C3%A4e)\ **Post date:** [September 28, 2023, 7:43pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/10 "2023-09-28T19:43:56Z")
That’s the same ISO actual at the rebornos homepage ![20230928_214204](https://global.discourse-cdn.com/free1/uploads/rebornos/original/1X/90fafbfc085526fa568fff8099ff29c3cbf93d62.jpeg) ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [September 28, 2023, 8:00pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/11 "2023-09-28T20:00:02Z")
@Kryptophäe Could you please run and wait for the below to complete ```sh sudo pacman -Syyu ``` on a terminal before clicking on Online/Offline? It seems like the installer did not update on the ISO for you ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [September 28, 2023, 8:09pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/12 "2023-09-28T20:09:08Z")
I suggested the above command because I think our installer update is not being picked up correctly before the installer launch. Without the update, your KDE installation will fail. ---
**Author:** ![Kryptophäe](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@Kryptophäe](https://rebornos.discourse.group/u/Kryptoph%C3%A4e)\ **Post date:** [September 28, 2023, 8:19pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/13 "2023-09-28T20:19:50Z")
I become following error 😣 ![20230928_221834](https://global.discourse-cdn.com/free1/uploads/rebornos/original/1X/4e9fe973c64e2f2298685d3b4102b6a6a68d7fa5.jpeg) ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [September 28, 2023, 8:21pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/14 "2023-09-28T20:21:33Z")
@Kryptophäe This is fine. Please let it complete ---
**Author:** ![Kryptophäe](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@Kryptophäe](https://rebornos.discourse.group/u/Kryptoph%C3%A4e)\ **Post date:** [September 28, 2023, 8:50pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/15 "2023-09-28T20:50:22Z")
The online installer don’t start after the update 😣 ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [September 28, 2023, 8:51pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/16 "2023-09-28T20:51:23Z")
```sh sudo run_calamares.sh online ``` ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [September 28, 2023, 8:53pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/17 "2023-09-28T20:53:05Z")
@Kryptophäe Would you like to try a newly built unreleased ISO instead? It can be downloaded from here: > **[rebornos\_iso-2023.09.26-x86\_64.iso](https://drive.google.com/file/d/1l7RhGN1P3cnvC-7LbovYlB7oNwpzVoXx/view?usp=drivesdk)** > > Google Drive file. ---
**Author:** ![Kryptophäe](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@Kryptophäe](https://rebornos.discourse.group/u/Kryptoph%C3%A4e)\ **Post date:** [September 28, 2023, 8:53pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/18 "2023-09-28T20:53:30Z")
![20230928_225250](https://global.discourse-cdn.com/free1/uploads/rebornos/original/1X/377380616638c7ff369837c9ed67a63519f1c212.jpeg) ---
**Author:** ![Kryptophäe](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@Kryptophäe](https://rebornos.discourse.group/u/Kryptoph%C3%A4e)\ **Post date:** [September 28, 2023, 8:54pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/19 "2023-09-28T20:54:15Z")
Yes, I will do it 🙏 Thanks for your help ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [September 28, 2023, 10:10pm UTC](https://rebornos.discourse.group/t/online-installation-fails/1125/20 "2023-09-28T22:10:50Z")
@Kryptophäe How did it go? [Next page](https://rebornos.discourse.group/t/online-installation-fails/1125.md?page=2)