# Installer not working **URL:** \ **Category:** Issues & Assistance\ **Created:** [April 23, 2022, 6:45pm UTC](https://rebornos.discourse.group/t/installer-not-working/710 "2022-04-23T18:45:15Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Toaster](https://avatars.discourse-cdn.com/v4/letter/t/7bcc69/32.png) [@Toaster](https://rebornos.discourse.group/u/Toaster)\ **Post date:** [April 23, 2022, 6:45pm UTC](https://rebornos.discourse.group/t/installer-not-working/710/1 "2022-04-23T18:45:16Z")
On the part where it’s running off the USB, and you gotta install it, but there’s two installer icons, and neither of them work. There something else I need to do? ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [April 23, 2022, 7:29pm UTC](https://rebornos.discourse.group/t/installer-not-working/710/2 "2022-04-23T19:29:47Z")
Hi @Toaster, Could you try running `sudo cnchi-start.sh` on a terminal and copy-paste here the messages you get? ---
**Author:** ![Toaster](https://avatars.discourse-cdn.com/v4/letter/t/7bcc69/32.png) [@Toaster](https://rebornos.discourse.group/u/Toaster)\ **Post date:** [April 23, 2022, 9:05pm UTC](https://rebornos.discourse.group/t/installer-not-working/710/3 "2022-04-23T21:05:59Z")
Gonna way too long, but it’s a LOOONG list of “Error: failed to retrieve file from mirror” “Could not resolve host” ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [April 24, 2022, 8:12am UTC](https://rebornos.discourse.group/t/installer-not-working/710/4 "2022-04-24T08:12:29Z")
Usually the first error will suffice. Did the installer show that your internet was working? What is the output of `ping www.google.com`? You can even upload the logs to [https://paste.rebornos.org](https://paste.rebornos.org) ---
**Author:** ![Toaster](https://avatars.discourse-cdn.com/v4/letter/t/7bcc69/32.png) [@Toaster](https://rebornos.discourse.group/u/Toaster)\ **Post date:** [April 24, 2022, 2:54pm UTC](https://rebornos.discourse.group/t/installer-not-working/710/6 "2022-04-24T14:54:12Z")
The installer now works, but when It tries to install it, it gives me “Reborn OS Installer error”, “cannot wipe the filesystem of device, device or resource busy” With an error code 0 ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [April 24, 2022, 5:34pm UTC](https://rebornos.discourse.group/t/installer-not-working/710/7 "2022-04-24T17:34:07Z")
Hmm. This is tricky to diagnose without more information. Would a reboot fix it? ---
**Author:** ![Toaster](https://avatars.discourse-cdn.com/v4/letter/t/7bcc69/32.png) [@Toaster](https://rebornos.discourse.group/u/Toaster)\ **Post date:** [April 24, 2022, 7:03pm UTC](https://rebornos.discourse.group/t/installer-not-working/710/8 "2022-04-24T19:03:30Z")
Rebooting doesn’t work. This is what I get. ![IMG20220424140140](https://global.discourse-cdn.com/free1/uploads/rebornos/original/1X/6ad953952d929c316f8a77da1adddeb269240fa0.jpeg) ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [April 24, 2022, 9:26pm UTC](https://rebornos.discourse.group/t/installer-not-working/710/9 "2022-04-24T21:26:15Z")
Could you tell me more information about `sda`? Could you run ```bash sudo pacman -S smartmontools smartctl --info /dev/sda smartctl -t short /dev/sda ``` and share the output on [https://paste.rebornos.org](https://paste.rebornos.org) ? (It gives you a URL to the paste) ---
**Author:** ![Toaster](https://avatars.discourse-cdn.com/v4/letter/t/7bcc69/32.png) [@Toaster](https://rebornos.discourse.group/u/Toaster)\ **Post date:** [April 24, 2022, 10:15pm UTC](https://rebornos.discourse.group/t/installer-not-working/710/10 "2022-04-24T22:15:45Z")
> **[PrivateBin](https://paste.rebornos.org/?e8eb25ec342627e6#GMBvhPmc75MhK5m2F3L6oMUrYWnFiaYr6EAtMHW1hFPp)** > > Visit this link to see the note. Giving the URL to anyone allows them to access the note, too. ---
**Author:** ![shivanandvp](https://yyz2.discourse-cdn.com/free1/user_avatar/rebornos.discourse.group/shivanandvp/32/10_2.png) [@shivanandvp](https://rebornos.discourse.group/u/shivanandvp)\ **Post date:** [April 24, 2022, 10:55pm UTC](https://rebornos.discourse.group/t/installer-not-working/710/11 "2022-04-24T22:55:30Z")
@Toaster This may work better ```bash sudo pacman -S smartmontools glibc smartctl --info /dev/sda smartctl -t short /dev/sda ``` We could do the troubleshooting on [RebornOS’ Discord server](https://rebornos.org/discord) as it would not involve long periods of waiting.